Customer Care

The Safa Dubai Atelier

Please arrange your private visit with Safa before travelling.

Delivery from Dubai

Insured express delivery

A tracking number is provided after dispatch. Production and delivery times are confirmed for your chosen piece.

All prices include VAT & import duties (DDP) — Complimentary insured express delivery, with zero customs charges on delivery.

30-Day Returns & Exchanges

Ready-to-wear only. Customised, configured and engraved pieces cannot be returned.

Return authorization, return shipping costs and refund timing must be confirmed with Safa before sending an item back.

1 Complimentary Ring Resize Within 60 Days

Request your complimentary ring resize within 60 days.

Antwerp — by private appointment

We are from Antwerp ourselves. Our Antwerp consultations are private and by invitation only — one client at a time, in an intimate, discreet setting reserved exclusively for you.

Novarah partner privilege

Couples with a booking at Novarah Event Venue receive an extra 10% after we verify the booking with Novarah. Safa clients receive up to 5% off a Novarah booking. Details

Terms & conditions

By accessing the Safa Diamonds website and purchasing jewelry, you agree to these terms.

Authenticity

Diamonds are supplied with IGI or GIA certification as specified for each piece. Gold is hallmarked for purity. Product certification and metal details should be confirmed before purchase.

Designs & imagery

Designs, photographs and brand assets remain the property of their respective rights holders. Publication on this website does not transfer any intellectual-property rights.

Seasonal offers

The Q4 Privilege reduces existing catalog prices by 10% from 1 October through 31 December 2026. The discount is applied automatically to the bag. No promotional code is required.

Lifetime Manufacturing Warranty

Every Safa creation includes our lifetime warranty against manufacturing defects, alongside complimentary annual inspection and ultrasonic cleaning. Statutory consumer rights are unaffected.

Secure Payments

Encrypted Shopify checkout. Available payment methods are displayed at checkout. All prices are in EUR and include VAT and import duties (DDP).